Support options
In-app support
Use the support option inside your Boosterberg dashboard for account-specific questions. You can also email support@boosterberg.com. Most support tickets are answered within one business day.Before contacting support
Include the details that match your issue:- Account email address
- Channel, campaign, or ad account involved
- What you expected to happen
- What happened instead
- Screenshots or screen recordings
- Error messages from Boosterberg or Meta
Urgent campaign issues
For issues affecting active campaigns, include:- Campaign name
- Channel name
- Budget at risk
- Whether the ad is still visible in Meta Ads Manager
- Recent changes to Meta permissions, ad account billing, or campaign settings
Billing questions
For subscription questions, include:- Account email address
- Invoice number, if available
- Number of paid channels
- What needs to change