Contact support

Need help? Our support team is here to assist you with any questions or issues.

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Support channels

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Email support

support@boosterberg.com

• Available for all plans
• Response time: Within 24 hours (business days)
• Priority response for Professional, Agency, and Enterprise plans

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Live chat

Available Monday-Friday, 9 AM - 5 PM EST

• Instant responses during business hours
• Available for Professional, Agency, and Enterprise plans
• Access via the chat widget in your dashboard

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Phone support

Agency and Enterprise plans only Schedule a call with our support team:

• Technical support
• Campaign optimization consultation
• Account setup assistance

Contact your account manager to schedule.

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Account manager

Agency and Enterprise plans Dedicated account manager for:

• Strategic guidance
• Campaign optimization
• Custom solutions
• Priority support

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Before contacting support

Help us help you faster by gathering:

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For technical issues

• Description of the problem
• When the issue started
• Steps to reproduce
• Screenshots or screen recordings
• Error messages (if any)
• Browser and operating system
• Campaign or page names affected

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For billing questions

• Account email address
• Invoice number or transaction ID
• Description of the billing issue
• Payment method used

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For campaign questions

• Campaign name
• What you’re trying to achieve
• Current campaign settings
• Performance metrics
• Specific questions or concerns

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Response times

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Urgent issues

For critical issues affecting active campaigns:

1. Email support@boosterberg.com with “URGENT” in subject line
2. Include:
   • Nature of the emergency
   • Business impact
   • Budget at risk
   • Campaign names affected

Urgent issue response time: Within 2 hours during business hours

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What qualifies as urgent

• Active campaigns stopped unexpectedly
• Payment processing errors affecting live campaigns
• Data loss or corruption
• Security concerns
• Major feature outages

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What is not urgent

• General questions
• Feature requests
• Campaign optimization advice
• Billing questions (non-critical)
• Training requests

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Self-service resources

Before contacting support, check these resources:

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Feature requests

Have an idea for a new feature? Submit via:

• Email: features@boosterberg.com
• In-app feedback widget
• Community forum (coming soon)

We review all feature requests and prioritize based on:

• User demand
• Technical feasibility
• Strategic alignment
• Business impact

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Report a bug

Found a bug? Help us fix it:

1. Email support@boosterberg.com with “BUG” in subject line
2. Include:
   • Detailed description
   • Steps to reproduce
   • Expected vs. actual behavior
   • Screenshots or videos
   • Browser and OS information

Bug bounty program: We offer rewards for security vulnerabilities. Email security@boosterberg.com for details.

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Training and onboarding

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Self-guided onboarding

Free for all plans:

• Interactive product tour
• Video tutorials
• Step-by-step guides
• Email course (5-day series)

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Live onboarding

Professional, Agency, and Enterprise plans:

• 1-hour onboarding call
• Campaign setup assistance
• Best practices training
• Q&A session

Schedule via your account manager or support@boosterberg.com.

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Custom training

Enterprise plans:

• Custom training programs
• Team workshops
• Advanced strategy sessions
• Ongoing education

Contact your account manager for details.

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Feedback

We value your feedback! Share your thoughts on:

• Product features
• User experience
• Guides and tutorials
• Support quality
• Feature requests

Submit feedback:

• Email: feedback@boosterberg.com
• In-app feedback widget
• Post-support surveys

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Community

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Coming soon

• Community forum
• User groups
• Webinars and events
• Case studies

Join our mailing list to be notified when these launch.

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Social media

Follow us for updates, tips, and announcements:

• Twitter: @boosterberg
• LinkedIn: Boosterberg
• Facebook: @boosterberg
• Instagram: @boosterberg

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Office hours

Support availability:

• Monday-Friday: 9 AM - 5 PM EST
• Saturday-Sunday: Closed
• Holidays: Closed

Emergency support:

• Available 24/7 for Enterprise plans
• Contact your account manager for emergency contact information

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Service status

Check current system status: status.boosterberg.com

• Real-time status updates
• Incident history
• Scheduled maintenance
• Subscribe to status updates

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Legal and compliance

For legal, privacy, or compliance questions:

• Legal: legal@boosterberg.com
• Privacy: privacy@boosterberg.com
• Security: security@boosterberg.com
• GDPR requests: gdpr@boosterberg.com

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Next steps