How to Contact Support & Report a Bug in Boosterberg

In this guide:

Boosterberg’s Help Center & Report a Bug sections provides users with an efficient way to contact support, ask questions, and report technical issues. Whether you need help with an account-related issue, a billing question, a campaign-related problem, a bug, or any other issue, this guide will walk you through the process of reaching out to the support team and submitting bug reports properly.

Understanding how to use these features ensures quick assistance, faster issue resolution, and a smoother experience while using Boosterberg.

Feature Overview

The Help Center & Bug Reporting section consists of two key areas:
  • Help Center – Contact support for general inquiries, billing questions, or campaign-related issues (e.g., ad automation not working as expected).
  • Report a Bug – Submit detailed technical issues, including screenshots and descriptions.
Each section is designed to make it easy for users to get the support they need.

How to Contact Boosterberg Support

Using the Help Center

Access the Help Center
  • • Navigate to the Dashboard and click on Help Center from the left sidebar.
Find Contact Details
  • • The Help Center includes our email address, Facebook page, and Instagram account, allowing multiple ways to get in touch.
Submit a Support Request
  • • Below the contact details, you’ll find a message form.
  • • Enter a subject and provide details about your question or issue.
  • • Click Send Message to submit your request.

How to Report a Bug in Boosterberg

If you encounter a technical issue, the Report a Bug feature allows you to submit detailed bug reports using Marker.io, a visual reporting tool that includes screenshots and annotations.

Submitting a Bug Report

Open the Report a Bug Section

  • • From the left sidebar menu, click Report a Bug (below the Help Center).

Use Marker.io for Visual Bug Reporting

  • • Marker.io automatically takes a screenshot of your current screen.
  • • Use editing tools to highlight the issue:
    • ○ Arrows to point out specific areas.
    • ○ Text boxes to explain problems.
    • ○ Blur tool to hide sensitive information.
    • ○ Emojis for emphasis.

Add Details About the Issue

  • • Enter a title and a detailed description of the issue.
  • • Provide any additional context that might help our team understand and resolve the problem faster.

Submit Your Report

  • • Click Send Issue, and your report will be sent directly to our development team

Managing Support & Bug Reports

Checking Bug Report Status

  • • After submitting a bug, you’ll receive email updates on the progress of your ticket.
  • • Our team typically responds within one business day, but resolution time varies depending on the complexity of the issue.

When to Use the Help Center vs. Bug Reporting

  • • Use the Help Center for general inquiries, billing issues, and feature requests.
  • • Use the Report a Bug section for technical problems affecting Boosterberg’s functionality.

FAQs

We check tickets daily, so you will usually receive a response on the same day or the next day.

No, the Help Center form does not support attachments. However, you can send screenshots using the Report a Bug section. If you need to attach other files (PDFs, videos, etc.), email us at support@boosterberg.com.

No, but this guide and other help guides and articles on our website provide detailed instructions and answers to common questions.

After creating a ticket, you will receive an email confirmation from Marker.io Notifications (updates@marker-notifications.com) with the subject “Issue received:…”. This confirms that your report has been successfully submitted to our team.

Yes, you will receive email notifications from Marker.io with updates on your ticket.

We usually respond within one business day, but resolution time depends on how serious the issue is.