How to Manage Subscription & Billing in Boosterberg

In this guide:

Boosterberg’s Subscription & Billing section is where you can manage your plan, payment details, invoices, and auto-renewal settings. Whether you’re upgrading your plan, changing payment methods, or downloading invoices, this guide will walk you through everything in detail. Understanding how to navigate this section ensures that your social media automation runs smoothly without unexpected interruptions.

Feature Overview

The Subscription & Billing section consists of three key areas:

  • Subscription Plan – Choose, upgrade, or downgrade your plan.
  • Billing Information – Enter or update your payment details.
  • Invoices & Payments – Track past payments, download invoices, and set up automatic invoice delivery.
Each section provides full control over your account to ensure a seamless experience while using Boosterberg.

How to Manage Your Subscription Plan

Selecting or Changing Your Subscription Plan

To choose or update your Boosterberg subscription:

  • • Go to the Dashboard and click on Subscription & Billing from the left sidebar.
  • • In the Subscription section, you’ll see your current subscription plan.
  • • If you don’t have a plan yet, use the slider to select how many social profiles you need.
  • • Click the Upgrade button under the slider to confirm your choice.

A new window will pop up with two options:

  • • Monthly Subscription – More flexibility, allowing easy downgrades or upgrades.
  • • Yearly Subscription – Save two months’ worth of fees compared to monthly billing.

Once selected, proceed with billing information and payment details to finalize the upgrade:

  • • Select your preferred payment method:
    • ○ Credit card
    • ○ PayPal
  • • If you choose a credit card, enter your credit card details:
    • ○ Card number
    • ○ Expiry date
    • ○ CVC code
  • • Click the Pay button to confirm your payment.

Tip: If you’re unsure how many social profiles you need, start with a lower plan and upgrade later if necessary.

Upgrading vs. Downgrading Your Plan

Upgrading Your Plan

  • • You can upgrade your plan anytime.
  • • When you upgrade, you will be charged for the new plan immediately, and the remaining amount from your previous plan will be refunded.
  • • The new plan will take effect right away.

Downgrading Your Plan

  • • Before downgrading, you must first reduce the number of active social profiles to match the new plan’s limits.
  • • Once your active profiles match the lower plan’s limit, you can proceed with the downgrade.
  • • Downgrades take effect only after your current billing cycle ends, meaning you’ll continue using your current plan until the renewal date.

Note: You will receive a new invoice each time you change plans, whether upgrading or downgrading.

Managing Payments & Billing Information

Available Payment Methods

Boosterberg currently accepts:

  • • Credit Cards (Visa, Mastercard, etc.)
  • • PayPal

Need a different payment method? If you require an alternative payment option, please contact Boosterberg support to discuss possible arrangements.

Currency Options

  • • By default, Boosterberg invoices are issued in USD.
  • • If you need invoicing in a different currency, please contact Boosterberg support for assistance.

Enabling or Disabling Auto-Renewal

To turn auto-renewal ON or OFF:

    • • In the Subscription section, locate the “Turn On/Off Auto-Renewal” button.
    • • Click the button to open a confirmation window.
    • • In the pop-up, click the Turn On/Turn Off button, depending on your preference.
    • • Your selection will be applied, and your subscription settings will be updated accordingly.

Important: If auto-renewal is turned OFF, your subscription will not renew automatically, and your campaigns will stop running once the current billing cycle ends.

Tip: You can always check your next renewal date in the Subscription section.

Invoices

 

Downloading Past Invoices

  • • Under the Billing Info section, you’ll find a list of past invoices.
  • • Click the Download button next to any invoice to save a copy.

Receiving Invoices Automatically

If you want invoices emailed to you after every payment:

  • • Enter your email address in the invoice section.

Click the “+” button to confirm.

FAQs

If there is an issue with processing your payment, you will receive an email from us explaining why it was declined and what steps you can take to resolve it.

To troubleshoot:

  • Check your bank account balance to ensure sufficient funds.
  • Verify your card details (expiry date, CVC, and any restrictions on online transactions).

If the issue persists, Boosterberg will retry the charge every two days (up to 2 times). If payment is still unsuccessful, we will reach out to help resolve the issue. Only if no solution is found, the subscription may be canceled.

Yes. When you select a new plan and make a payment, you enter your card details. By default, auto-renewal is enabled, and future subscription payments will be charged to the same card.

If you want to update your payment method, go to the Subscription & Billing section. You will see your current payment card displayed below the Auto-Renewal button. From there, you can change your card details, and the new card will be used for the next renewal payment.

Yes, an invoice will be immediately available in the invoice section. You can download it anytime.

If your payment fails, Boosterberg will attempt to charge your payment method two more times, every two days. If the issue persists, we will contact you to help resolve it. Your subscription will not be immediately paused. We will first try to find a solution. If no resolution is found and payment cannot be completed, the subscription may eventually be canceled.

Yes, but downgrading a yearly plan isn’t possible until the full year is completed.

Yes, you can upgrade for a single month and then downgrade again before the next billing cycle.

You can disable auto-renewal in the Subscription & Billing section. This will prevent your plan from renewing at the end of the current billing cycle, and your subscription will end when the current period expires.

Yes! Every new user gets a 14-day free trial.

If your subscription expires and you haven’t enabled auto-renewal, your subscription will stop, and your campaigns will be paused until you manually renew. Turning on auto-renewal ensures uninterrupted service and campaign performance.

Your next renewal date is displayed in the Subscription section.

You will receive an email notification about the failed charge. The system will retry the payment two more times, every two days. If the issue persists, we will contact you to help resolve it. Your subscription will not be immediately suspended. We will first try to find a solution. If no resolution is found and payment cannot be completed, the subscription may eventually be canceled.