> ## Documentation Index
> Fetch the complete documentation index at: https://boosterberg.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Boosterberg

Find quick answers to common questions about Boosterberg's features, pricing, and functionality.

## Getting started

<AccordionGroup>
  <Accordion title="What is Boosterberg?">
    Boosterberg is an automation platform that turns your best-performing Facebook and Instagram posts into paid ads through Meta Ads Manager. Instead of manually creating ad campaigns for each post, Boosterberg monitors your content and automatically promotes posts that meet your criteria — all through official Meta advertising channels.
  </Accordion>

  <Accordion title="How is Boosterberg different from Meta Ads Manager?">
    Boosterberg automates the ad creation process. While Meta Ads Manager requires you to manually select each post and configure the campaign settings, Boosterberg automatically identifies high-performing content and creates the ad for you based on your rules. Think of it as an automation layer on top of Meta's standard advertising tools.
  </Accordion>

  <Accordion title="Is this real advertising or fake engagement?">
    **100% real advertising.** Boosterberg creates actual paid ad campaigns through Meta's official Marketing API. Your promoted posts appear as sponsored content through Meta's ad delivery system, billed to your Facebook Ad Account. There are no bots, no fake engagement, no artificial inflation of metrics — just automated campaign management for legitimate paid promotion.
  </Accordion>

  <Accordion title="Do I need a Facebook Ad Account?">
    Yes, you need an active Facebook Ad Account with a valid payment method. Boosterberg creates ads through your ad account, and Meta bills you directly for all ad spend.
  </Accordion>

  <Accordion title="Can I use Boosterberg for Instagram?">
    Yes! Boosterberg works with both Facebook and Instagram. Your Instagram account must be a Business or Creator account linked to your Facebook page.
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes, we offer a 14-day free trial with full access to all features. No credit card required to start.
  </Accordion>
</AccordionGroup>

## Campaigns and promotion

<AccordionGroup>
  <Accordion title="How does automated promotion work?">
    You create campaigns with rules (like minimum engagement thresholds) and budgets. Boosterberg monitors your posts in real-time and automatically creates paid ad campaigns in Meta Ads Manager for posts that meet your criteria. You maintain full control and can pause or adjust campaigns anytime — either in Boosterberg or directly in Meta Ads Manager.
  </Accordion>

  <Accordion title="What types of posts can be promoted?">
    Boosterberg can promote:

    * Photos
    * Videos
    * Link posts
    * Carousels
    * Text posts

    You can filter which types to promote in your campaign rules.
  </Accordion>

  <Accordion title="How quickly are posts promoted after meeting criteria?">
    Posts are typically promoted within 5-15 minutes of meeting your campaign criteria. The ad campaign then runs for the duration and budget you specified.
  </Accordion>

  <Accordion title="Can I promote the same post multiple times?">
    By default, each post is promoted once per campaign. However, you can create multiple campaigns with different rules or manually promote posts again from your dashboard.
  </Accordion>

  <Accordion title="What happens if multiple posts meet criteria at once?">
    Boosterberg promotes all posts that meet criteria, up to your daily campaign limit. If the daily limit would be exceeded, posts are prioritized by engagement rate.
  </Accordion>

  <Accordion title="Can I stop a promoted post?">
    Yes, you can pause or stop any ad from your Boosterberg dashboard or directly in Meta Ads Manager.
  </Accordion>

  <Accordion title="Can I see my ads in Meta Ads Manager?">
    Yes! Every ad Boosterberg creates appears in your Meta Ads Manager. You can view performance, make adjustments, or stop campaigns directly in Meta's tools. Everything is transparent and verifiable.
  </Accordion>
</AccordionGroup>

## Pricing and billing

<AccordionGroup>
  <Accordion title="How much does Boosterberg cost?">
    Boosterberg costs **\$25/month per connected page**. That's it — no tiers, no feature restrictions. Every page gets full access to all features.
  </Accordion>

  <Accordion title="Is Meta ad spend included in the price?">
    No, Boosterberg subscription fees are separate from Meta ad spend. You set your own budgets for promotion, and Meta charges your ad account directly for that spend.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    We accept credit cards (Visa, Mastercard, American Express), PayPal, and bank transfer for annual commitments.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes, you can cancel your subscription anytime with no cancellation fees. You'll retain access until the end of your current billing period.
  </Accordion>

  <Accordion title="Do you offer refunds?">
    We offer full refunds if you cancel within 30 days of your first payment. After that, you can cancel anytime but refunds are not provided.
  </Accordion>

  <Accordion title="Are there any hidden fees?">
    No, there are no setup fees, cancellation fees, or hidden costs. You pay \$25/month per page plus your Meta ad spend.
  </Accordion>
</AccordionGroup>

## Features and functionality

<AccordionGroup>
  <Accordion title="How many pages can I connect?">
    As many as you need. Each page costs \$25/month, and every page gets full access to all features.
  </Accordion>

  <Accordion title="Can I manage multiple ad accounts?">
    Yes, you can connect multiple Facebook Ad Accounts and assign different accounts to different pages.
  </Accordion>

  <Accordion title="Does Boosterberg work with Meta Business Suite?">
    Yes, Boosterberg integrates seamlessly with Meta Business Suite. You can use pages and ad accounts from your Business portfolio.
  </Accordion>

  <Accordion title="Can I target specific audiences?">
    Yes, you can use automatic targeting (optimized by Meta) or create custom audiences based on demographics, interests, behaviors, and more.
  </Accordion>

  <Accordion title="What analytics are available?">
    Boosterberg provides:

    * Campaign performance metrics
    * Cost per engagement/click/conversion
    * ROI tracking
    * Audience insights
    * Post performance comparisons
    * Exportable reports

    Plus, all data is available in Meta Ads Manager for verification.
  </Accordion>

  <Accordion title="Can I schedule when posts are promoted?">
    Yes, you can set campaign schedules to run only on specific days or times. You can also set post age windows to control when posts become eligible for promotion.
  </Accordion>
</AccordionGroup>

## Team and collaboration

<AccordionGroup>
  <Accordion title="Can I add team members?">
    Yes, every connected page includes unlimited team members at no extra cost.
  </Accordion>

  <Accordion title="What user roles are available?">
    Boosterberg offers four roles:

    * Admin: Full access
    * Manager: Campaign management, no billing access
    * Analyst: View-only with reporting
    * Viewer: Limited read-only access
  </Accordion>

  <Accordion title="Can I restrict access to specific pages?">
    Yes, you can grant team members access to all pages or specific pages only. This is useful for agencies managing multiple clients.
  </Accordion>
</AccordionGroup>

## Security and privacy

<AccordionGroup>
  <Accordion title="Is my data secure?">
    Yes, Boosterberg uses industry-standard encryption and security practices. We're SOC 2 compliant and GDPR compliant.
  </Accordion>

  <Accordion title="What Meta permissions does Boosterberg need?">
    Boosterberg requires permissions to:

    * Manage your pages
    * Create and manage ads
    * Read insights and analytics
    * Create promoted posts through the Marketing API

    You can review and revoke these permissions anytime in Meta settings.
  </Accordion>

  <Accordion title="Can Boosterberg access my personal Facebook profile?">
    No, Boosterberg only accesses your business pages and ad accounts. We cannot see your personal profile, friends, or personal posts.
  </Accordion>

  <Accordion title="Do you offer two-factor authentication?">
    Yes, we strongly recommend enabling two-factor authentication for your Boosterberg account for added security.
  </Accordion>
</AccordionGroup>

## Technical questions

<AccordionGroup>
  <Accordion title="Does Boosterberg have an API?">
    Yes, API access is included with every connected page.
  </Accordion>

  <Accordion title="What integrations are available?">
    Boosterberg integrates with:

    * Facebook and Instagram (native via Meta Marketing API)
    * Slack (notifications)
    * Zapier (automation)
    * Google Analytics (tracking)
    * Custom integrations via API
  </Accordion>

  <Accordion title="Can I export my data?">
    Yes, you can export campaign data, analytics reports, and all your account data at any time.
  </Accordion>

  <Accordion title="What happens to my data if I cancel?">
    Your data is retained for 90 days after cancellation. You can reactivate your account and restore all data within this period. After 90 days, data is permanently deleted.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Why aren't my posts being promoted?">
    Common reasons:

    * Posts don't meet your campaign criteria
    * Budget limits reached
    * Page connection issues
    * Ad account payment problems

    Check your campaign rules and verify all connections are active.
  </Accordion>

  <Accordion title="Why is my campaign paused?">
    Campaigns pause automatically when:

    * Budget limit is reached
    * Payment method is declined
    * Meta connection is lost
    * Ad account is disabled

    Check your campaign activity log for the specific reason.
  </Accordion>

  <Accordion title="Why don't my numbers match Meta Ads Manager?">
    Minor discrepancies are normal due to:

    * Different attribution windows
    * Reporting delays (data can take 24-48 hours to finalize)
    * Time zone differences

    Wait 48 hours for data to finalize. Contact support if large discrepancies persist.
  </Accordion>
</AccordionGroup>

## Still have questions?

<CardGroup cols={2}>
  <Card title="Contact support" icon="headset" href="/support/contact">
    Get help from our team
  </Card>

  <Card title="Fix common issues" icon="wrench" href="/guides/troubleshooting">
    Solve problems quickly
  </Card>
</CardGroup>