> ## Documentation Index
> Fetch the complete documentation index at: https://boosterberg.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Contact support
> Get help from the Boosterberg support team
Need help? Our support team is here to assist you with any questions or issues.
## Support channels
### Email support
**[support@boosterberg.com](mailto:support@boosterberg.com)**
* Available for all plans
* Response time: Within 24 hours (business days)
* Priority response for Professional, Agency, and Enterprise plans
[support@boosterberg.com](mailto:support@boosterberg.com)
### Live chat
Available Monday-Friday, 9 AM - 5 PM EST
* Instant responses during business hours
* Available for Professional, Agency, and Enterprise plans
* Access via the chat widget in your dashboard
### Phone support
**Agency and Enterprise plans only**
Schedule a call with our support team:
* Technical support
* Campaign optimization consultation
* Account setup assistance
Contact your account manager to schedule.
### Account manager
**Agency and Enterprise plans**
Dedicated account manager for:
* Strategic guidance
* Campaign optimization
* Custom solutions
* Priority support
## Before contacting support
Help us help you faster by gathering:
### For technical issues
* Description of the problem
* When the issue started
* Steps to reproduce
* Screenshots or screen recordings
* Error messages (if any)
* Browser and operating system
* Campaign or page names affected
### For billing questions
* Account email address
* Invoice number or transaction ID
* Description of the billing issue
* Payment method used
### For campaign questions
* Campaign name
* What you're trying to achieve
* Current campaign settings
* Performance metrics
* Specific questions or concerns
## Response times
| Plan | Email | Live Chat | Phone |
| ---------------- | -------- | --------- | ----- |
| **Starter** | 24 hours | ❌ | ❌ |
| **Professional** | 12 hours | ✅ | ❌ |
| **Agency** | 4 hours | ✅ | ✅ |
| **Enterprise** | 2 hours | ✅ | ✅ |
Response times are for business days (Monday-Friday, 9 AM - 5 PM EST). Urgent issues are prioritized.
## Urgent issues
For critical issues affecting active campaigns:
1. Email [support@boosterberg.com](mailto:support@boosterberg.com) with "URGENT" in subject line
2. Include:
* Nature of the emergency
* Business impact
* Budget at risk
* Campaign names affected
**Urgent issue response time:** Within 2 hours during business hours
### What qualifies as urgent
* Active campaigns stopped unexpectedly
* Payment processing errors affecting live campaigns
* Data loss or corruption
* Security concerns
* Major feature outages
### What is not urgent
* General questions
* Feature requests
* Campaign optimization advice
* Billing questions (non-critical)
* Training requests
## Self-service resources
Before contacting support, check these resources:
Answers to common questions
Solutions to common issues
Get started in 5 minutes
Improve campaign performance
## Feature requests
Have an idea for a new feature?
**Submit via:**
* Email: [features@boosterberg.com](mailto:features@boosterberg.com)
* In-app feedback widget
* Community forum (coming soon)
We review all feature requests and prioritize based on:
* User demand
* Technical feasibility
* Strategic alignment
* Business impact
## Report a bug
Found a bug? Help us fix it:
1. Email [support@boosterberg.com](mailto:support@boosterberg.com) with "BUG" in subject line
2. Include:
* Detailed description
* Steps to reproduce
* Expected vs. actual behavior
* Screenshots or videos
* Browser and OS information
**Bug bounty program:** We offer rewards for security vulnerabilities. Email [security@boosterberg.com](mailto:security@boosterberg.com) for details.
## Training and onboarding
### Self-guided onboarding
Free for all plans:
* Interactive product tour
* Video tutorials
* Step-by-step guides
* Email course (5-day series)
### Live onboarding
**Professional, Agency, and Enterprise plans:**
* 1-hour onboarding call
* Campaign setup assistance
* Best practices training
* Q\&A session
Schedule via your account manager or [support@boosterberg.com](mailto:support@boosterberg.com).
### Custom training
**Enterprise plans:**
* Custom training programs
* Team workshops
* Advanced strategy sessions
* Ongoing education
Contact your account manager for details.
## Feedback
We value your feedback! Share your thoughts on:
* Product features
* User experience
* Guides and tutorials
* Support quality
* Feature requests
**Submit feedback:**
* Email: [feedback@boosterberg.com](mailto:feedback@boosterberg.com)
* In-app feedback widget
* Post-support surveys
## Community
### Coming soon
* Community forum
* User groups
* Webinars and events
* Case studies
Join our mailing list to be notified when these launch.
## Social media
Follow us for updates, tips, and announcements:
* Twitter: @boosterberg
* LinkedIn: Boosterberg
* Facebook: @boosterberg
* Instagram: @boosterberg
Social media is not monitored for support requests. Please use email or live chat for support.
## Office hours
**Support availability:**
* Monday-Friday: 9 AM - 5 PM EST
* Saturday-Sunday: Closed
* Holidays: Closed
**Emergency support:**
* Available 24/7 for Enterprise plans
* Contact your account manager for emergency contact information
## Service status
Check current system status:
**status.boosterberg.com**
* Real-time status updates
* Incident history
* Scheduled maintenance
* Subscribe to status updates
## Legal and compliance
For legal, privacy, or compliance questions:
* Legal: [legal@boosterberg.com](mailto:legal@boosterberg.com)
* Privacy: [privacy@boosterberg.com](mailto:privacy@boosterberg.com)
* Security: [security@boosterberg.com](mailto:security@boosterberg.com)
* GDPR requests: [gdpr@boosterberg.com](mailto:gdpr@boosterberg.com)
## Next steps
Find quick answers
Create your first campaign